We are looking for a Unit Manager to join our team at Musgrove Park Hospital, Taunton.

Due to the continued growth of our business we are searching for a Unit Manager to be based at our new outlet at Musgrove Park Hospital. This is an exciting opportunity for an enthusiastic and detailed team leader to join a growing business that offers a challenging position within our team.

Key Responsibilities, Accountabilities and Duties

Strategic

  • Contribute towards the overall success of the Somerset Larder catering operation, supporting Business Development Manager and liaising with other Somerset Larder Managers as appropriate, whilst monitoring opportunities for suggesting further improvement/development of operations & services
  • Liaise with colleagues, and Somerset Larder associates, establishing positive & proactive relationships with key stakeholders to enable sharing initiatives and solutions in the continuous development/improvement of Somerset Larder operations and services, for the attainment of financial aims and other strategic objectives (KPI’s) 

Operational

  • Manage and lead the unit team for the consistent attainment and delivery of agreed technical service and customer care standards, whilst exercising professionally supportive and motivational leadership at all times
  • Ensure that all unit services are carefully planned and delivered to the customer’s requirements and agreed quality standards of Somerset Larder
  • Take accountability for KPIs (Key Performance Indicators) relating to all unit outlets within the organisation’s strategic aims and business objectives
  • Undertake the management of stock control and purchasing of goods for the units.
  • Oversee the management of Health & Safety for the units operation , ensuring that requirements are discussed and clarified with staff, ensuring that they are implemented consistently, incorporating up-to-date legal compliance and best practice in line with policy and procedure, ensuring that daily and weekly team briefs are carried out effectively
  • Support Somerset Larder in undertaking effective development of staff, alongside HR colleagues and in line with lawful, best practice
  • Monitor service hospitality and customer care in line with Somerset Larder standards, ensuring that any issues are professionally addressed in a responsive and timely manner
  • Ensure that strategic training and development plans are implemented in the business unit as appropriate and are thereafter consistently managed to the agreed standards
  • Undertake responsibility to ensure the consistent, effective performance management of staff, addressing matters of employee conduct and performance via agreed ‘best practice standards’, in regular liaison with the Business Development Manager and undertaking additional guidance from HR colleagues as required
  • Work & liaise effectively & supportively with all other colleagues & departments in the interests of contributing to a professional work environment
  • Assist across the operational boundaries within functional areas, in-keeping with the role and/or working development opportunities
  • Food safety monitoring using HACCP and FSMS documents.

Development

  • Assist the Business Development Manager and SMT with implementation of policies for continually improved catering services.
  • Participate alongside the Business Development Manager in undertaking presentations, demonstrations and instructional training and development continually, aimed at attaining and developing agreed quality standards through enhancing and maintaining staff skills
  • Support a ‘continuous improvement’ ethos within the unit, raising awareness amongst the team of operating development and service initiatives and identifying opportunities for improving revenue and profits where possible

General

  • Ensure that all personal actions are in line with the overall environmental aims of Somerset Larder and HPC, undertaking all tasks in an environmentally sustainable manner – promoting environmental sustainability where opportunity presents.

Essential Attributes and Requirements

  • Undertake an ILM Level 3 (Work towards). Hold Professional Certificates & Awards in relevant hospitality/business subject or professional qualification/s combined with demonstrable professional skills and knowledge gained through relevant industry experience
  • Level 3 (formerly intermediate) Food Hygiene qualification (course provided)
  • Catering Operations management skills gained in a similar environment, providing restaurant services on a similar scope and of reasonable scale
  • A working knowledge of leading operational compliance for Health & Safety Regulations related to industrial catering business operations, including an up-to-date knowledge of the latest requirements
  • A current, sound knowledge and awareness of the key issues affecting the hospitality industry in its entirety, including those pertinent and particular to this role and its organisational environment
  • Sound written communication skills commensurate with the requirements the post  
  • A thorough understanding of administration and financial responsibilities associated with catering  management, including stock and related cost control, and knowledge of  budgetary responsibility to the requirements of the role
  • IT literate with a good understanding of industry –relevant software systems and processes
  • Policy development skills and knowledge, aligned to central organisational/business aims
  • Liaison and networking skills in leadership, gained within a comparable role and work environment, with the ability to work effectively in partnership with others from within and outside the organisation
  • Excellent verbal communication skills
  • Influencing skills, in relation to advising/guiding reporting staff and other colleagues, gained within a similar leadership role in a comparable working environment
  • Demonstrable knowledge and skills of leading customer service excellence, including sound customer liaison skills, on a similar scope and scale
  • Ability to conduct effective team and individual meetings and reviews
  • Evidence of readily accepting individual accountability and effective use of initiative in leadership as a norm
  • Ability to manage and prioritise own workload in meeting requirements/deadlines on a similar scope and scale

Desirable Attributes and Requirements

  • Level 4 (formerly Advanced) Food Hygiene qualification
  • Performance Management knowledge and skills to the requirements of the post, gained within a similar leadership role in a comparable working environment
  • Trainer-training qualification or proven understanding of principles through experience
  • Staff recruitment, management and development knowledge/skills – to professional standards in line with legislation and ‘best practice’
  • Performance Management knowledge and skills to the requirements of the post, gained within a similar role in a comparable working environment

How to apply

Please send your CV and a covering letter stating which position you are applying for to:  recruitment@somersetlarder.co.uk 

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